FREQUENTLY ASKED QUESTIONS
Our team of dedicated engineers and battery experts are always just a phone call away to answer your questions and make your switch to lithium a smooth one.
We are here to help you understand how our batteries work and how you can implement them in a system that works for you.
Can't find what you're looking for in our FAQs? Call us at +1 615-266-6774 or contact the Aolithium Battery Community Forum
You are also welcome to contact support@aolithium.uk connect, there are many posts about lithium batteries in our forum, communicate and explore with us.
- GENERAL
- BLUETOOTH
- BMS
- CHARGING & DISCHARGING
- Can you ship these batteries to the EU? Do you have a UK dealer / distributor?
- 1) As we have our own warehouse in Germany and the new Aolithium online store for the European market will be ready by the end of August.
- 2) We have authorized representatives in the EU.
- Can you ship these batteries to Canada?
- Of course our batteries can be shipped to Canda, we have our own warehouse in Canada. The shipping cost is basically the same as in the USA. You can buy batteries directly and the price will be calculated automatically after our online store is up and running in Canada.
- Does your battery pack have UL certification?
- Our 12 V 100 Ah batteries and cells are all UL listed.
The cells are UL1642 certified and the battery packs are UL62133 certified.
Enclosed is the UL certificate for the battery pack.
The UL file number is MH65250. It can also be searched on the official UL website. Search link: https://iq.ulprospector.com/en/ - Can I put your batteries in the battery compartment of Group27?
- The size of our 12 V 100 Ah battery is 305 x 174 x 188 mm and the size of the group 27 is 306 x 173 x 225 mm. So the battery case fits into the group 27.
- Do your batteries come with a charger or do I have to buy one separately?
- You must purchase the lithium charger separately.